A new online survey for customer satisfaction has Nokia in the number one spot with a 21% higher than average score beating the likes of Apple, Samsung, HTC, Blackberry and Motorola.
It's not been too bad a year for Nokia, some Symbian fans might disagree with me but looking back over the last 12 months you begin to see an upturn in good fortunes for the ailing Finnish mobile device maker.
It all started with Nokia Lumia devices selling out very fast in a number of countries, then there was the release of Windows 8 devices which slowly but surely began to munch into the market dominated by iOS and Android and now according to a recently published online survey, Nokia is once again leading the way in customer satisfaction.
Our friends over at WPCentral have taken the time out to break down the figures:
Below are the manufacturers with the highest level of satisfaction amongst customers per carrier:
- AT&T - Nokia followed by Samsung
- Sprint – HTC (no Nokia handsets) followed by Apple
- T-Mobile – HTC followed by Nokia
- Verizon – Nokia followed by Apple
What's really interesting though, is that users who use Nokia smartphones report customer satisfaction 21% above average across all carriers and brands, excluding Sprint where you can't get a Nokia phone (sorry Sprint customers).
So, what do you make of this latest customer satisfaction survey? Do Nokia deserve their rightful place back at number one or is it too early to say?
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